Delivery and Returns

 

United Kingdom

Delivery Cost

 

Postage and packaging is free within the UK. Once your model is available for dispatch, it will be dispatched using a next working day delivery service.

Although I dispatch all models on a next working day delivery service, I cannot personally guarantee this delivery service.

Couriers will typically try to deliver between 9am – 5.30pm. A signature will be required on delivery.

All models are in stock and are ready for delivery the day after placing your order, at the time of placing your order you will be notified of this.

I only arrange postage on weekdays e.g. if your model is dispatched on a Friday it will be delivered to you on a Monday.

 

Returns Policy

 

As I am a customer as well, I know that sometimes things do go wrong. Therefore, if you find that your model is faulty in anyway, I offer a no quibble money back guarantee where any model is returned in the condition it was supplied within seven days of receipt. All items are security marked before they are dispatched.

 

Europe

Delivery Cost

 

Postage and packaging is £25 with a 1 – 2 weeks delivery schedule.

 

Returns Policy

 

Regrettably I can only offer free returns postage to UK customers. Customers outside of the UK will be asked to arrange their own return postage at their own cost. Please note that your model will remain your responsibility until it reaches my premisies. I therefore recommend that you insure it up to its full value. If your model is faulty and has been returned within 7 days of the date on which it was delivered to you, I will refund you your order total.

 

Rest of the World

Delivery Cost

 

Postage and packaging is £60 with a 2 – 3 weeks delivery schedule.

 

Returns Policy

 

Regrettably I cannot offer refunds or exchanges to customers who are based outside of Europe.

I urge non-EU customers to take into account the above when deciding whether or not to order from me.